{"id":419,"date":"2025-12-16T16:01:03","date_gmt":"2025-12-16T22:01:03","guid":{"rendered":"https:\/\/centralizedtraining.com\/Wordpress\/?page_id=419"},"modified":"2026-01-16T16:18:23","modified_gmt":"2026-01-16T22:18:23","slug":"help-desk-support","status":"publish","type":"page","link":"https:\/\/centralizedtraining.com\/Wordpress\/help-desk-support\/","title":{"rendered":"Support and Help Desk"},"content":{"rendered":"<style>.kb-row-layout-id419_f233bf-7e > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id419_f233bf-7e > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id419_f233bf-7e > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-right:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-4xl, 8rem);padding-left:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id419_f233bf-7e > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id419_f233bf-7e > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-lg, 3rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);padding-left:var(--global-kb-spacing-md, 2rem);grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id419_f233bf-7e > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id419_f233bf-7e alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column419_1c19d6-6f > .kt-inside-inner-col,.kadence-column419_1c19d6-6f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column419_1c19d6-6f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column419_1c19d6-6f > .kt-inside-inner-col{flex-direction:column;}.kadence-column419_1c19d6-6f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column419_1c19d6-6f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column419_1c19d6-6f{position:relative;}@media all and (max-width: 1024px){.kadence-column419_1c19d6-6f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column419_1c19d6-6f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column419_1c19d6-6f\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading419_c50357-e9, .wp-block-kadence-advancedheading.kt-adv-heading419_c50357-e9[data-kb-block=\"kb-adv-heading419_c50357-e9\"]{margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading419_c50357-e9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading419_c50357-e9[data-kb-block=\"kb-adv-heading419_c50357-e9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading419_c50357-e9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading419_c50357-e9[data-kb-block=\"kb-adv-heading419_c50357-e9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading419_c50357-e9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading419_c50357-e9\">Support and Help Desk<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading419_355b2a-9c, .wp-block-kadence-advancedheading.kt-adv-heading419_355b2a-9c[data-kb-block=\"kb-adv-heading419_355b2a-9c\"]{margin-top:var(--global-kb-spacing-xxs, 0.5rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading419_355b2a-9c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading419_355b2a-9c[data-kb-block=\"kb-adv-heading419_355b2a-9c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading419_355b2a-9c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading419_355b2a-9c[data-kb-block=\"kb-adv-heading419_355b2a-9c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading419_355b2a-9c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading419_355b2a-9c\">Help Desk Support<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Our Help Desk team is here to support you <strong>Monday through Friday, 8:00 a.m. to 5:00 p.m. CT.\u2028<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Get assistance with any training-related questions by email, live chat, or phone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2028After hours, you can submit your inquiry by email, and we\u2019ll respond on the next business day.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column419_f5df33-66 > .kt-inside-inner-col,.kadence-column419_f5df33-66 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column419_f5df33-66 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column419_f5df33-66 > .kt-inside-inner-col{flex-direction:column;}.kadence-column419_f5df33-66 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column419_f5df33-66 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column419_f5df33-66{position:relative;}@media all and (max-width: 1024px){.kadence-column419_f5df33-66 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column419_f5df33-66 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column419_f5df33-66\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading419_04a347-c4, .wp-block-kadence-advancedheading.kt-adv-heading419_04a347-c4[data-kb-block=\"kb-adv-heading419_04a347-c4\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading419_04a347-c4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading419_04a347-c4[data-kb-block=\"kb-adv-heading419_04a347-c4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading419_04a347-c4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading419_04a347-c4[data-kb-block=\"kb-adv-heading419_04a347-c4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h5 class=\"kt-adv-heading419_04a347-c4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading419_04a347-c4\">How-To Guides<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Step-by-step guides to help you navigate and use our training platform.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns419_fb93a7-88{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns419_fb93a7-88 .kt-button{font-weight:normal;font-style:normal;}.kt-btns419_fb93a7-88 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns419_fb93a7-88 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns419_fb93a7-88 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns419_fb93a7-88 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns419_fb93a7-88 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns419_fb93a7-88 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns419_fb93a7-88 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns419_fb93a7-88\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn419_d1cd32-d5.kb-button{width:initial;}<\/style><a class=\"kb-button kt-button button kb-btn419_d1cd32-d5 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/centralizedtraining.com\/Wordpress\/how-to\/\"><span class=\"kt-btn-inner-text\">Browse How-To<\/span><\/a><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading419_76631c-82, .wp-block-kadence-advancedheading.kt-adv-heading419_76631c-82[data-kb-block=\"kb-adv-heading419_76631c-82\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading419_76631c-82 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading419_76631c-82[data-kb-block=\"kb-adv-heading419_76631c-82\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading419_76631c-82 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading419_76631c-82[data-kb-block=\"kb-adv-heading419_76631c-82\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h5 class=\"kt-adv-heading419_76631c-82 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading419_76631c-82\">FAQ<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Find quick and clear answers to the most common questions.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns419_945828-3f{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns419_945828-3f .kt-button{font-weight:normal;font-style:normal;}.kt-btns419_945828-3f .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns419_945828-3f .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns419_945828-3f .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns419_945828-3f .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns419_945828-3f .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns419_945828-3f .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns419_945828-3f .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns419_945828-3f\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn419_161189-87.kb-button{width:initial;}<\/style><a class=\"kb-button kt-button button kb-btn419_161189-87 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/centralizedtraining.com\/Wordpress\/frequently-asked-questions\/\"><span class=\"kt-btn-inner-text\">Browse FAQs<\/span><\/a><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading419_b134cf-6d, .wp-block-kadence-advancedheading.kt-adv-heading419_b134cf-6d[data-kb-block=\"kb-adv-heading419_b134cf-6d\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading419_b134cf-6d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading419_b134cf-6d[data-kb-block=\"kb-adv-heading419_b134cf-6d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading419_b134cf-6d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading419_b134cf-6d[data-kb-block=\"kb-adv-heading419_b134cf-6d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h5 class=\"kt-adv-heading419_b134cf-6d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading419_b134cf-6d\">Find Your Certificate<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Instructions for locating and downloading your course completion certificate.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns419_191259-d7{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns419_191259-d7 .kt-button{font-weight:normal;font-style:normal;}.kt-btns419_191259-d7 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns419_191259-d7 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns419_191259-d7 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns419_191259-d7 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns419_191259-d7 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns419_191259-d7 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns419_191259-d7 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns419_191259-d7\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn419_d2db63-ac.kb-button{width:initial;}<\/style><a class=\"kb-button kt-button button kb-btn419_d2db63-ac kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/centralizedtraining.com\/Wordpress\/find-your-certificate\/\"><span class=\"kt-btn-inner-text\">Locate Certificate<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Support and Help Desk Help Desk Support Our Help Desk team is here to support you Monday through Friday, 8:00 a.m. to 5:00 p.m. CT.\u2028 Get assistance with any training-related questions by email, live chat, or phone. \u2028After hours, you can submit your inquiry by email, and we\u2019ll respond on the next business day. How-To&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"pagecategory":[],"class_list":["post-419","page","type-page","status-publish","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Rene Zain","author_link":"https:\/\/centralizedtraining.com\/Wordpress\/author\/rene-zain\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/pages\/419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/comments?post=419"}],"version-history":[{"count":29,"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/pages\/419\/revisions"}],"predecessor-version":[{"id":3068,"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/pages\/419\/revisions\/3068"}],"wp:attachment":[{"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/media?parent=419"}],"wp:term":[{"taxonomy":"pagecategory","embeddable":true,"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/pagecategory?post=419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}