{"id":493,"date":"2025-12-16T16:32:16","date_gmt":"2025-12-16T22:32:16","guid":{"rendered":"https:\/\/centralizedtraining.com\/Wordpress\/?page_id=493"},"modified":"2026-01-21T16:31:10","modified_gmt":"2026-01-21T22:31:10","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/centralizedtraining.com\/Wordpress\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<style>.kb-row-layout-id493_3b9b48-5c > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id493_3b9b48-5c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id493_3b9b48-5c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:60vw;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id493_3b9b48-5c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id493_3b9b48-5c > .kt-row-column-wrap{max-width:80vw;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id493_3b9b48-5c > .kt-row-column-wrap{max-width:100vw;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-xl, 4rem);padding-bottom:var(--global-kb-spacing-xl, 4rem);grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id493_3b9b48-5c alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column493_3af96d-05 > .kt-inside-inner-col,.kadence-column493_3af96d-05 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column493_3af96d-05 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column493_3af96d-05 > .kt-inside-inner-col{flex-direction:column;}.kadence-column493_3af96d-05 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column493_3af96d-05 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column493_3af96d-05{position:relative;}@media all and (max-width: 1024px){.kadence-column493_3af96d-05 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column493_3af96d-05 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column493_3af96d-05\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading493_d4fe3e-85, .wp-block-kadence-advancedheading.kt-adv-heading493_d4fe3e-85[data-kb-block=\"kb-adv-heading493_d4fe3e-85\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading493_d4fe3e-85 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading493_d4fe3e-85[data-kb-block=\"kb-adv-heading493_d4fe3e-85\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading493_d4fe3e-85 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading493_d4fe3e-85[data-kb-block=\"kb-adv-heading493_d4fe3e-85\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading493_d4fe3e-85 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading493_d4fe3e-85\">Frequently Asked Questions<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-medium-paragraph wp-block-paragraph\">Navigate our comprehensive guide to understanding Centralized Training&#8217;s services and support.<\/p>\n\n\n<style>.kt-accordion-id493_bb16be-74 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id493_bb16be-74 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id493_bb16be-74 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid var(--global-palette7, #EDF2F7);border-bottom-color:var(--global-palette7, #EDF2F7);border-bottom-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:var(--global-palette9, #ffffff);font-size:18px;font-weight:500;color:var(--global-palette3, #1A202C);padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;}.kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette1, #3182CE);}.kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:var(--global-palette1, #3182CE);}.kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette9, #ffffff);}.kt-accordion-id493_bb16be-74 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id493_bb16be-74 .kt-blocks-accordion-header:focus-visible{color:var(--global-palette3, #1A202C);}.kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette1, #3182CE);}.kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:var(--global-palette1, #3182CE);}.kt-accordion-id493_bb16be-74 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id493_bb16be-74 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:var(--global-palette3, #1A202C);}.kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette1, #3182CE);}.kt-accordion-id493_bb16be-74:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:var(--global-palette1, #3182CE);}@media all and (max-width: 1024px){.kt-accordion-id493_bb16be-74 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id493_bb16be-74 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid var(--global-palette7, #EDF2F7);border-bottom-color:var(--global-palette7, #EDF2F7);border-bottom-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id493_bb16be-74 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id493_bb16be-74 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}.kt-accordion-id493_bb16be-74 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id493_bb16be-74 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:1px solid var(--global-palette7, #EDF2F7);border-bottom-color:var(--global-palette7, #EDF2F7);border-bottom-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id493_bb16be-74 kt-accordion-has-23-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane493_434239-df\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Who do I contact for help on Centralized Training (CTI)?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">You can reach the help desk by the website\u2019s chat button, email at&nbsp;<a href=\"mailto:ctihelp@uthscsa.edu\">ctihelp@uthscsa.edu<\/a>, or phone at <a href=\"tel:2105675530\">(210) 567-5530<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-23 kt-pane493_52645f-a8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Who do I contact for help on YES Waiver?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">For any questions related to YES Waiver training or YES Waiver Family videos, please contact the YES Waiver helpdesk at <a href=\"mailto:yeswaiver@uthscsa.edu\">yeswaiver@uthscsa.edu<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane493_596e4c-46\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What is my username?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Your username is your work email address (lowercase only).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane493_e194c9-eb\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I create a Centralized Training account and register for a training?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">You can create an account by selecting the Login button in the top right corner, select \u201cCentralized Training\u201d and click the Login button. On the next page, select the \u201cCreate New Account\u201d button. You will need an email address affiliated with a LMHA or specialty provider network to access this site.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After creating the account, you can register for trainings by navigating to the Storefront through the different training categories.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane493_ff69ba-91\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I purchase a training for someone else?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Please refer to our &#8220;<a href=\"https:\/\/centralizedtraining.com\/Wordpress\/how-to\/#someoneelse\" data-type=\"page\" data-id=\"514\">How To<\/a>&#8221; page for detailed instructions.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane493_ee148d-f7\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why did I receive the error message? \u2013&nbsp;\u201cEmail must be affiliated with a LMHA or specialty provider network to access this site\u201d:<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">CTI access is limited to HHSC approved agency email domains. CTI does not allow personal email domains (ex: @gmail.com, @yahoo.com, @outlook.com, etc.).<br>If you would like to REQUEST access, please contact&nbsp;<a href=\"mailto:ctihelp@uthscsa.edu\">ctihelp@uthscsa.edu<\/a>&nbsp;and provide answers to the following questions, and we will forward to HHSC for review.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>How did you find out about&nbsp;centralizedtraining.com?<\/li>\n\n\n\n<li>Which Texas LMHA\/LBHA agency are you affiliated with?<\/li>\n\n\n\n<li>Are you a Texas Medicaid Provider? If yes, what is your Texas Medicaid Provider ID?<\/li>\n\n\n\n<li>Is your agency contracted with HHSC? If yes, which program? (egs. Behavioral Health Services, Substance Use, Peer and Recovery Services Programs, Home and Community Based Services, Residential Treatment Center, etc.)<\/li>\n\n\n\n<li>How many employees need CTI access?<\/li>\n\n\n\n<li>Which trainings are you interested in?<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane493_35d2ca-e8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why is there a registration fee?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Registration fees vary by course. Centralized Training has multiple funding sources, and some require we charge a registration fee, while others do not.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane493_00ef68-90\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Is there a voucher for my agency?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Unless indicated, we do not provide vouchers for trainings. The price at the end of the checkout process is the price for your agency, so make sure to sign in before or during the checkout process.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane493_74f3ba-b4\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What do I do if I forgot my password?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Navigate to the <a href=\"https:\/\/centralizedtraining.com\/Texas\/login\/index.php\">login page<\/a> of Centralized Training and select the \u201c<a href=\"https:\/\/centralizedtraining.com\/Texas\/login\/forgot_password.php\">Forgot Password<\/a>\u201d button, then follow the instructions on the page.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane493_ffdb82-23\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I launch the online training?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Select the title of the online training from your CTI dashboard available to you after you login to your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select the first module to begin the online training. Modules must be completed in order. This means later modules will appear as \u201crestricted\u201d until prior modules are completed.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane493_1fb99f-e9\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How many times can I fail a quiz\/exam for an online training?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">You can fail a quiz\/exam four times before you are required to restart the module or training.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane493_91fdbb-45\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I obtain my Completion\/CEU Certificate for an online training?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Please confirm that you have also completed the Evaluation Form in Step 2 and selected \u201cSubmit\u201d after the final question. After completing the evaluation, the certificate is available under Step 3. After selecting the certificate name, select the View Certificate button and it will download to your computer. From there, you can choose to email it, print it, etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please check the certificate for any errors, including the completion date.&nbsp;Please note, it may take up to 60 seconds for your certificate to be generated with your completion information. If the date is missing, please close and re-open the certificate link.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane493_e54d82-92\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I update my profile (name, email address, license, etc)?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Please contact the CTI Helpdesk via Chat (on bottom-right corner), email&nbsp;<a href=\"mailto:ctihelp@uthscsa.edu\">ctihelp@uthscsa.edu<\/a>&nbsp;or by phone at <a href=\"tel:2105675530\">210.567.5530<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane493_57c8b5-de\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can I still register for an in-person\/virtual training that reads \u201cRegistration Closed\u201d?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">No, \u201cRegistration Closed\u201d indicates both the training and waitlist are full.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-14 kt-pane493_5160a7-f2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Who can I contact for questions or concerns regarding ANSA or CANS online certification?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Email&nbsp;<a href=\"mailto:support@tcomtraining.com\">support@tcomtraining.com<\/a>&nbsp;for support on the&nbsp;Praed Foundation Collaborative Training&nbsp;website as Centralized Training does not oversee that website.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-15 kt-pane493_8edf3e-c7\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I find trainings on my CTI dashboard once I am logged in?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Once logged in, you can click on \u201cMy Courses\u201d at the top of the page to be directed to all in-person virtual and online courses registered to your account. If you do not see a course you believe should be there, please confirm you or someone else registered you for a training from the CTI Storefront. You can confirm via the registration confirmation email that is sent upon course purchase, or by checking with our helpdesk.<br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please note: If you enrolled yourself, you may have accidentally checked a box that said, \u201cI am buying this course on behalf of someone else,\u201d and may need to assign the course to yourself via the instructions located in the confirmation email. OR If someone else registered for you, they may need to assign the course to you via the instructions in the confirmation email.\u201d<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-16 kt-pane493_b28908-04\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I was enrolled in an online training, but it just disappeared. Why?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Self-paced online trainings are automatically deleted after 180 days from registration.<br>If you completed the online training, please log in. The certificate is available under the Certificates link on your dashboard.<br>If you did not complete the training, you\u2019ll need to re-register for the training.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-17 kt-pane493_51b7df-4f\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I change my work username\/email address?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Contact CTI Helpdesk via chat, phone, or email.&nbsp;We can only change the email address to a work email domain that has access to Centralized Training. Let us know if you already created an account with the new address, but you need access to a certificate from a past agency.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-18 kt-pane493_fbbda4-45\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I registered for a training using RELIAS, but I don\u2019t see it.<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Centralized Training does not manage RELIAS nor do we have access to it.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-19 kt-pane493_90af2c-17\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I have not received the email asking me to confirm my account.<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Check both your inbox and junk\/spam folder.<br>If after an hour you have not received it, please contact the CTI Helpdesk. There may have been a typo in the email address when the account was first created.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-20 kt-pane493_32b082-81\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why is my credit card getting denied when I try to register?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Confirm the information you are entering for the card matches the registered information for the cardholder, including the billing address which may be different from the clinic and corporate address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may also need to provide the Merchant Code to the credit card\u2019s bank.<br>MERCHANT CODE IS [8220] COLLEGES\/PROF SCHOOLS<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-21 kt-pane493_2274ae-ae\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How are CE credits recognized?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Our CE credits have historically been recognized by most professional state licensing boards (Ie, Psychologist, Professional Counselor, Social Work, Licensed Chemical Dependency Counselor, Peer Specialist, Marriage and Family Therapist, Employment Specialist, etc) . However, this is not guaranteed. It is your responsibility to verify your continuing education requirements with your licensing board.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-22 kt-pane493_7eb3b5-c5\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What forms of payment do you accept?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">We only accept credit card payments. Unfortunately, we do not accept invoices or other payment methods at this time.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading493_b3a905-50, .wp-block-kadence-advancedheading.kt-adv-heading493_b3a905-50[data-kb-block=\"kb-adv-heading493_b3a905-50\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading493_b3a905-50 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading493_b3a905-50[data-kb-block=\"kb-adv-heading493_b3a905-50\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading493_b3a905-50 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading493_b3a905-50[data-kb-block=\"kb-adv-heading493_b3a905-50\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading493_b3a905-50 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading493_b3a905-50\">Need more clarity?<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Our support team is ready to help you navigate training.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns493_9f53b6-7a{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns493_9f53b6-7a .kt-button{font-weight:normal;font-style:normal;}.kt-btns493_9f53b6-7a .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns493_9f53b6-7a .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns493_9f53b6-7a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns493_9f53b6-7a .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns493_9f53b6-7a .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns493_9f53b6-7a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns493_9f53b6-7a .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns493_9f53b6-7a\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn493_9ba43b-94.kb-button{width:initial;}<\/style><a class=\"kb-button kt-button button kb-btn493_9ba43b-94 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link open-livechat wp-block-kadence-singlebtn\" href=\"#\" role=\"button\"><span class=\"kt-btn-inner-text\">Live Chat<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Navigate our comprehensive guide to understanding Centralized Training&#8217;s services and support. Need more clarity? Our support team is ready to help you navigate training.<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"pagecategory":[],"class_list":["post-493","page","type-page","status-publish","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Rene Zain","author_link":"https:\/\/centralizedtraining.com\/Wordpress\/author\/rene-zain\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/pages\/493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/comments?post=493"}],"version-history":[{"count":71,"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/pages\/493\/revisions"}],"predecessor-version":[{"id":3260,"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/pages\/493\/revisions\/3260"}],"wp:attachment":[{"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/media?parent=493"}],"wp:term":[{"taxonomy":"pagecategory","embeddable":true,"href":"https:\/\/centralizedtraining.com\/Wordpress\/wp-json\/wp\/v2\/pagecategory?post=493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}