Frequently Asked Questions
Navigate our comprehensive guide to understanding Centralized Training’s services and support.
You can reach the help desk by the website’s chat button, email at ctihelp@uthscsa.edu, or phone at (210) 567-5530.
For any questions related to YES Waiver training or YES Waiver Family videos, please contact the YES Waiver helpdesk at yeswaiver@uthscsa.edu.
Your username is your work email address (lowercase only).
You can create an account by selecting the Login button in the top right corner, select “Centralized Training” and select the Login button. On the next page, select the “Create New Account” button. You will need an email address affiliated with a LMHA or specialty provider network to access this site.
After creating the account, you can register for trainings by navigating to the Storefront through the different training categories.
Please refer to our “How To” page for detailed instructions.
CTI access is limited to HHSC approved agency email domains. CTI does not allow personal email domains (ex: @gmail.com, @yahoo.com, @outlook.com, etc.).
If you would like to REQUEST access, please contact ctihelp@uthscsa.edu and provide answers to the following questions, and we will forward to HHSC for review.
- How did you find out about centralizedtraining.com?
- Which Texas LMHA/LBHA agency are you affiliated with?
- Are you a Texas Medicaid Provider? If yes, what is your Texas Medicaid Provider ID?
- Is your agency contracted with HHSC? If yes, which program? (egs. Behavioral Health Services, Substance Use, Peer and Recovery Services Programs, Home and Community Based Services, Residential Treatment Center, etc.)
- How many employees need CTI access?
- Which trainings are you interested in?
Registration fees vary by course. Centralized Training has multiple funding sources, and some require we charge a registration fee, while others do not.
Unless indicated, we do not provide vouchers for trainings. The price at the end of the checkout process is the price for your agency, so make sure to sign in before or during the checkout process.
Navigate to the login page of Centralized Training and select the “Forgot Password” button, then follow the instructions on the page.
Select the title of the online training from your CTI dashboard available to you after you login to your account.
Select the first module to begin the online training. Modules must be completed in order. This means later modules will appear as “restricted” until prior modules are completed.
You can fail a quiz/exam four times before you are required to restart the module or training.
Please confirm that you have also completed the Evaluation Form in Step 2 and selected “Submit” after the final question. After completing the evaluation, the certificate is available under Step 3. After selecting the certificate name, select the View Certificate button and it will download to your computer. From there, you can choose to email it, print it, etc.
Please check the certificate for any errors, including the completion date. Please note, it may take up to 60 seconds for your certificate to be generated with your completion information. If the date is missing, please close and re-open the certificate link.
Please contact the CTI Helpdesk via Chat (on bottom-right corner), email ctihelp@uthscsa.edu or by phone at 210.567.5530.
No, “Registration Closed” indicates both the training and waitlist are full.
Email support@tcomtraining.com for support on the Praed Foundation Collaborative Training website as Centralized Training does not oversee that website.
Once logged in, you can select the “My Courses” at the top of the page to be directed to all in-person virtual and online courses registered to your account. If you do not see a course you believe should be there, please confirm you or someone else registered you for a training from the CTI Storefront. You can confirm via the registration confirmation email that is sent upon course purchase, or by checking with our helpdesk.
- Please note: If you enrolled yourself, you may have accidentally checked a box that said, “I am buying this course on behalf of someone else,” and may need to assign the course to yourself via the instructions located in the confirmation email. OR If someone else registered for you, they may need to assign the course to you via the instructions in the confirmation email.”
Self-paced online trainings are automatically deleted after 180 days from registration.
If you completed the online training, please log in. The certificate is available under the Certificates link on your dashboard.
If you did not complete the training, you’ll need to re-register for the training.
Contact CTI Helpdesk via chat, phone, or email. We can only change the email address to a work email domain that has access to Centralized Training. Let us know if you already created an account with the new address, but you need access to a certificate from a past agency.
Centralized Training does not manage RELIAS nor do we have access to it.
Check both your inbox and junk/spam folder.
If after an hour you have not received it, please contact the CTI Helpdesk. There may have been a typo in the email address when the account was first created.
Confirm the information you are entering for the card matches the registered information for the cardholder, including the billing address which may be different from the clinic and corporate address.
You may also need to provide the Merchant Code to the credit card’s bank.
MERCHANT CODE IS [8220] COLLEGES/PROF SCHOOLS
Our CE credits have historically been recognized by most professional state licensing boards (Ie, Psychologist, Professional Counselor, Social Work, Licensed Chemical Dependency Counselor, Peer Specialist, Marriage and Family Therapist, Employment Specialist, etc) . However, this is not guaranteed. It is your responsibility to verify your continuing education requirements with your licensing board.
We only accept credit card payments. Unfortunately, we do not accept invoices or other payment methods at this time.
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