- Select the Centralized Training (CTI) logo or select "Home" from the drop down menu in the top right corner of the page to go to the homepage. Or, select the link to the right: centralizedtraining.com.
- Select the “View” button for either "Live In-Person & Virtual Workshops" or "Self-paced Online Courses" (depending on which you are looking for). This will take you to a course listing page.
- Course titles and schedules will be shown. You can log in from the “Please Login for Eligibility and Details”. Once you are logged in, you will be able to select View Details.
- Select “Enroll” to register for a course. Please note that the Virtual/In-Person Workshops are not always offered. If an Virtual/In-Person Workshop isn’t currently scheduled, the option to Enroll Now will not be available. If a waiting list is available, the "Join Waiting List" option will appear instead.
- Check that the quantity box reflects “1.” Select “Check Out” and you will be prompted to enter all of the requested information (a red asterisk indicates required information) then select “Proceed.” Do not select the box that says, “I am buying this course on behalf of someone else” if you are buying the course for yourself.
- Once you have followed all of these steps, you will receive a confirmation email with information about your order and the course purchased. You will then be able to access the training by selecting the “Select Here” link in the order confirmation.
- Select the Centralized Training (CTI) logo or select "Home" from the drop down menu in the top right corner of the page to go to the homepage. Or, select the link to the right: centralizedtraining.com.
- Select the “View” button for either "Live In-Person & Virtual Workshops" or "Self-paced Online Courses" (depending on which you are looking for). This will take you to a course listing page.
- Course titles and schedules will be shown. You can log in from the “Please Login for Eligibility and Details”. Once you are logged in, you will be able to select View Details.
- Select “Enroll Now” to register for a course. Please note that the Virtual/In-Person Workshops are not always offered. If an Virtual/In-Person Workshop isn’t currently scheduled, the option to Enroll Now will not be available. If a waiting list is available, the “Join Waiting List” option will appear instead.
- Check that the quantity box reflects the desired quantity of seats you wish to purchase for that training. Select “Check Out” and you will be prompted to enter all of the requested information (a red asterisk indicates required information) then select “Proceed.” Please fill in your own information, and NOT the information of the person you wish to enroll.
- A page will then appear thanking you for your order. Scroll down until you see, “Training Access Details” and then select the “Click Here” button in order to manage the courses you purchased. You will also receive an email with these same details.
- To add students, select “Click Here to Add Students.” Then, enter the first and last name and work email address of the person who will be attending the training and select “Enroll.” If you want to enroll yourself, enter your own information in this section.*To be considered registered for the training, the person or people you enroll must have an existing account on centralizedtraining.com. If they do not have a Centralized Training account, they will not be considered registered for the training even if you enter their email address.
- Anyone registered can then view their registered courses by logging in to their Centralized Training account and going to the “My Courses” page.
- Select this login link to be taken to the login page or scroll to the top of any page on this website and select the "Login" link.
- Login using your existing work email address (ie. someone@agencyname.com) and password.
- Once logged in you will be directed to your “My Courses” page.
- Select the desired training to access the in-person/virtual course or begin the online modules.
- Who do I contact for help on Centralized Training (CTI)?
- You can reach the helpdesk by the website’s chat button, email at ctihelp@uthscsa.edu, or phone at (210) 567-5530.
- What is my username?
- Your username is your work email address (lowercase only).
- How do I create an account and register for a training?
- You can create an account by selecting the Login button in the top right corner, then select the Create New Account button on the next page. You will need an email address affiliated with a LMHA or specialty provider network to access this site.
- After creating the account, you can register for trainings on the CTI Storefront.
- How do I purchase a training for someone else?
- Why did I receive the error message? – “Email must be affiliated with a LMHA or specialty provider network to access this site”:
- CTI access is limited to HHSC approved agency email domains. CTI does not allow personal email domains (ex: @gmail.com, @yahoo.com, @outlook.com, etc.).
- If you would like to REQUEST access, please contact ctihelp@uthscsa.edu and provide answers to the following questions, and we will forward to HHSC for review.
- How did you find out about centralizedtraining.com?
- Which Texas LMHA/LBHA agency are you affiliated with?
- Are you a Texas Medicaid Provider? If yes, what is your Texas Medicaid Provider ID?
- Is your agency contracted with HHSC? If yes, which program? (egs. Behavioral Health Services, Substance Use, Peer and Recovery Services Programs, Home and Community Based Services, Residential Treatment Center, etc.)
- How many employees need CTI access?
- Which trainings are you interested in?
- Why is there a registration fee?
- Registration fees vary by course. Centralized Training has multiple funding sources, and some require we charge a registration fee, while others do not.
- Is there a voucher for my agency?
- Unless indicated, we do not provide vouchers for trainings. The price at the end of the checkout process is the price for your agency, so make sure to sign in before or during the checkout process.
- What do I do if I forgot my password?
- Select the "Forgot Password?" link in the top right corner of the CTI Home page.
- How do I launch the online training?
- Select the title of the online training from your CTI dashboard available to you after you login to your account.
- Select the first module to begin the online training. Modules must be completed in order. This means later modules will appear as “restricted” until prior modules are completed.
- How many times can I fail a quiz/exam for an online training?
- You can fail a quiz/exam four times before you are required to restart the module or training.
- How do I obtain my Completion Certificate for an online training?
- Please confirm that you have also completed the Evaluation Form in Step 2 and selected “Submit” after the final question. After completing the evaluation, the certificate(s) are available under Step 3. After selecting the certificate name, select the View Certificate button and it will download to your computer. From there, you can choose to email it, print it, etc.
- Please check the certificates for any errors, including the completion date. Please note, it may take up to 60 seconds for your certificate to be generated with your completion information. If the date is missing, please close and re-open the certificate link.
- How do I receive my CEU certificate from an online training?
- After completing the evaluation form via Step 2, CEU certificates are available if you have one of the training’s license types reflected on your profile. If you have one of the licenses, but the CEU certificate is not showing, you may need to update your profile.
- How do I update my profile (name, email address, license, etc)?
- Please contact the CTI Helpdesk via Chat (on bottom-right corner), email ctihelp@uthscsa.edu or by phone at 210.567.5530.
- Can I still register for an in-person/virtual training that reads “Registration Closed”?
- No, “Registration Closed” indicates both the training and waitlist are full.
- Who can I contact for questions or concerns regarding ANSA or CANS online certification?
- Email support@tcomtraining.com for support on the Praed Foundation Collaborative Training website as Centralized Training does not oversee that website.
- How do I find trainings on my CTI dashboard once I am logged in?
- Confirm you or someone else registered you for a training from the CTI Storefront. You can confirm via an email or by checking with our support staff. If you registered more than 6 months ago for an online training, you may need to re-register.
- If you enrolled yourself, you may have checked a box that said, “I am buying this course on behalf of someone else.” OR If someone else registered for you, please be sure to follow the instructions "To register/purchase a course for someone else" to assign the course.
- I was enrolled in an online training, but it just disappeared. Why?
- Self-paced online trainings are automatically deleted after 180 days from registration.
- If you completed the online training, please log in. The certificate is available under the Certificates link on your dashboard.
- If you did not complete the training, you’ll need to re-register for the training.
- How do I change my work username/email address?
- Contact CTI Helpdesk via chat, phone, or email. We can only change the email address to a work email domain that has access to Centralized Training. Let us know if you already created an account with the new address, but you need access to a certificate from a past agency.
- I registered for a training using RELIAS, but I don’t see it.
- Centralized Training does not manage RELIAS nor do we have access to it.
- I have not received the email asking me to confirm my account.
- Check both your inbox and junk/spam folder.
- If after an hour you have not received it, please contact the CTI Helpdesk. There may have been a typo in the email address when the account was first created.
- Why is my credit card getting denied when I try to register?
- Confirm the information you are entering for the card matches the registered information for the cardholder, including the billing address which may be different from the clinic and corporate address.
- You may also need to provide the Merchant Code to the credit card’s bank.
- MERCHANT CODE IS [8220] COLLEGES/PROF SCHOOLS
- Where can I access previous completion and/or CE certificates for trainings completed after September 2018?
- Completion and Continuing Education certificates are only available for trainings completed September 2018 through present. If you still seek a certificate, follow the steps below.
- Login to CTI account
- Navigate to the top of the page and select on "Certificates"
- Please note: Completion and Continuing Education certificates are only available for trainings completed in September 2018 through the present.
- If you are unable to access your certificate, please contact the CTI Helpdesk via Chat now, email ctihelp@uthscsa.edu or by phone at 210.567.5530.
To update your profile (name, email address, license, etc) please contact the CTI Helpdesk via Chat (on bottom-right corner), email ctihelp@uthscsa.edu or by phone at 210.567.5530.
ctihelp@uthscsa.edu
(210) 567-5530